









For our University summer project we had to take two brands from the Pentland group and swap expertise between the two. I love the way Berghaus have a clear brand identity, through their brand values, quality and technology they use. They then continue this through all their promotional material, resulting in a coherent brand message which is consistent throughout. I chose to work on Boxfresh, and make them an expert in their own field, as the innovators of youth culture, promoting a British way of life spanning over two decades.




And these flashy, high profile adverts featuring the likes of Danni Minogue, Myleene Klass and supermodel Noemie Lenoir seemed to capture a new audience for the brand, transforming M&S in to something which was modern, young and aspirational.

However, with fear setting in that they were losing their core audience, Marks and Spencer’s loyal customers from years before began to feel alienated by the glitz and glam of the new M&S. And this is when M&S began to change their campaign. By getting rid of their famous faces which started their relaunch, they have produced a new advertising campaign which focuses on the ‘older’ woman. By putting the focus back on the clothes, they have stripped back the celebrity status and tapped in to their real consumer. A woman who stands in the mirror and tries on a million outfits before settling on one, a woman who is 'still turning heads'.
I love the new adverts, they show real woman, woman in their 40's, woman who are actually going out with men their age, I like how M&S are showing the reality, not the Hollywood version where the woman dates a 20 something and are painfully thin. Reality creates a connection between the brand and the consumer, which I think M&S customers are going to love.
“They feature a moment in time when clothes matter more than ever. They tap into the universal truth that woman don’t just wear clothes to cover up or follow a trend. They wear them to feel good, to feel more confident or glamorous. To bring this to life, we decided to use lesser-known faces, so our customers will relate to the scenarios and feel empathy with the characters.’
- Steve Sharp, M&S executive director




